●Conduct staff performance reviews, assess needs, cost/benefit analysis and other
operational strategy assessments.
●Establish a high standard for productivity, quality, customer service as well as define user
●Develop company systems for customer interaction and voice response and control the
●Manage and improve center performance through performance monitoring, problem
resolution, system audits and quality assurance measures.
●Aid human resources department in recruitment process by interviewing potential hires
and outlining clear job expectations.
●Prepare annual budget after estimating necessities, correcting overspending, analyzing
cost variance and scheduling expenses.
●Summarize, collect and analyze call center trends and data for regular performance
●Oversee system maintenance and upgrade implementation. Call for repairs and trouble
Operations Manager Qualifications:-
●Customer service experience preferred
●Excellent verbal communication skills
Experience- Minimum 3 Years
No. of openings- 2
Salary-Up to 30 k per month
Qualification- Bachelor’s Degree in Operations management or related field.
Interested candidates contact us @ 8130910780 / 8448355180 or send your resume to us at [email protected]