●It can be used to optimize assignment for skills-based routing and to identify knowledge gaps
that can be rectified with additional training.
● Which may include achievement of first-call resolution, post-call measures of customer
satisfaction, lead generation, or other measures of performance..
● Voice quality management for contact center supervisors, making it easy to assess hold time,
average call handling time, and measures of customer satisfaction, alongside custom reporting
on specific business goals.
● Monitoring and managing Voice quality of the individual Calls by recording some
●Excellent verbal and written communication skills
●Good problem solving and critical thinking ability.
●Detail – oriented and process – focused. Must be able to follow the process and document.
2 to 4 years
Salary: 20 to 30K (depends on candidate’s last salary)
Prefer if experience from BPO
Product : Ayurveda
Interested candidates contact us @ 8130910780 / 8448355180 or send your resume to us at [email protected]